Custom Signs, Printing & Displays in Melbourne
Last updated: 12 August 2026
These Terms & Conditions apply to the website, quotes, goods and services supplied by DSS (“DSS”, “we”, “us” or “our”). By approving a quote, asking us to begin work, paying a deposit or placing an order, you agree to these terms together with the details in the applicable quote or written project agreement.
If a quote or written project agreement contains a specific term that differs from these general terms, the specific term applies to that project. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
You are responsible for providing accurate and complete information, including measurements, specifications, delivery details, site conditions and intended use. You must promptly tell us if any information changes.
For installation work, you must provide safe and reasonable access to the site and disclose known hazards, concealed services, access restrictions, permit requirements and building or landlord rules. Unless included in our quote, you are responsible for obtaining necessary owner, landlord, planning, building or other approvals.
You confirm that you own or have permission to use all names, logos, images, fonts, artwork and other content you supply to us, and that our use of them for your project will not infringe another person’s rights or break the law.
You retain ownership of content you supplied. Unless otherwise agreed in writing, we retain ownership of our pre-existing methods, templates, concepts, working files and know-how. Rights in final custom artwork or production files will be as stated in the quote or project agreement. Payment for manufactured goods does not automatically include editable design or source files.
Tell us as soon as possible if you want to change or cancel a project. Because custom work may involve design time, ordered materials and production specifically for you, you may be responsible for reasonable work completed and costs already incurred up to the change or cancellation date. We will explain those amounts and take reasonable steps to minimise avoidable loss. Any cancellation right that applies under law remains unaffected.
Signage, printing, fabrication and illuminated products may have reasonable variations in colour, grain, texture, thickness, joins, positioning or dimensions arising from material batches, production processes and viewing conditions. These reasonable variations are not necessarily defects. We may substitute an equivalent material where the specified material becomes unavailable, but will seek approval first if the substitution materially changes appearance, performance or price.
We will use reasonable efforts to meet agreed timeframes. Timing may be affected by artwork approval, material availability, supplier or freight delays, weather, site access, utility availability and events beyond our reasonable control. We will communicate material delays and work with you on a reasonable solution. Your rights in relation to unreasonable delay remain unaffected.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. Goods must be of acceptable quality and services must be provided with due care and skill, be fit for an agreed purpose and be supplied within a reasonable time where no time is agreed.
If you believe there is a problem, contact us promptly at dss@dss.net.au with your invoice or job details and a description of the issue. Available remedies depend on the circumstances and may include rectification, repair, replacement, refund or another remedy required by law.
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable. Where the law permits a liability to be limited, our liability will be limited to a reasonable remedy such as resupplying the goods or services or paying the reasonable cost of doing so. These limitations do not apply where they would exclude, restrict or modify a non-excludable right, consumer guarantee or remedy.
Website information is general and may change without notice. Images are illustrative and may not show exact colours, scale or finishes. You may view and use the website for legitimate personal or business enquiries, but must not interfere with its operation, attempt unauthorised access, introduce malicious code or copy website material in breach of intellectual property rights.
Links to third-party websites are provided for convenience. We do not control those websites and their own terms and privacy policies apply.
We handle personal information as described in our Privacy Policy.
These terms are governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals that have jurisdiction in Victoria, subject to any right to bring a claim elsewhere under applicable consumer law.
We may update these website terms from time to time. The terms applying to an accepted quote or existing project are those agreed for that project unless both parties agree otherwise or a change is required by law.
Email: dss@dss.net.au
Phone: 1300 309 735
Address: 30 New Street, Frankston, Victoria 3199, Australia
