Last updated: 12 August 2026
DSS Custom Builds (DSS, we, us or our) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or do business with us. Where the Privacy Act 1988 (Cth) applies to us, we handle personal information in accordance with the applicable Australian Privacy Principles.
Who we are
DSS provides signage, printing, displays, fabrication and installation services. You can contact us at 30 New Street, Frankston, Victoria 3199, by email at dss@dss.net.au or by phone on 1300 309 735.
Information we may collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number and business details;
- information you provide in an enquiry, quote request, order, artwork approval, project brief or other correspondence;
- delivery, installation, billing and transaction information needed to provide our services; and
- basic technical information produced when you use the website, such as an IP address, browser or device type, visited pages, timestamps and security logs.
Please do not send sensitive information through the website contact form unless it is genuinely necessary for your enquiry.
How we collect information
We generally collect information directly from you through our contact form, email, telephone, meetings, social media, quotes, orders and project communications. Our website host and security or analytics tools may also collect technical information automatically when the site is used. We may receive relevant contact or project information from an authorised representative, referrer, supplier or contractor.
Why we collect and use information
We may use personal information to:
- respond to enquiries and prepare quotes;
- plan, produce, deliver and install signage, printing, displays and custom builds;
- communicate about artwork, approvals, scheduling, invoices and customer service;
- maintain business, tax, warranty and project records;
- operate, secure and improve our website and services; and
- meet legal obligations and protect our rights, customers and systems.
We do not sell or rent personal information. We will only use information for direct marketing where permitted by law, and you may ask us to stop at any time.
When information may be disclosed
We may disclose relevant information to people and organisations that help us provide our services, including website hosting, IT, email, cloud storage, payment, accounting, production, freight, installation and professional service providers. We may also disclose information where you authorise it, where it is necessary to complete your project, or where required or permitted by law.
Overseas processing
Some technology and cloud service providers may process or store information outside Australia. The locations can vary according to the provider and service used. Where applicable, we take reasonable steps to select reputable providers and protect information in accordance with Australian privacy requirements.
Cookies and website data
The website may use essential cookies for security, administration and site functionality. Hosting, security and analytics services may use cookies or similar technology to understand site performance and help prevent misuse. You can restrict cookies through your browser, although some site functions may then work differently.
Storage, security and retention
We take reasonable administrative and technical steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. No website or electronic transmission is completely secure. We retain information only for as long as it is reasonably needed for the purposes described above, to maintain appropriate business records or to meet legal requirements, then delete or de-identify it where practical.
Access and correction
You may ask to access personal information we hold about you or request a correction by emailing dss@dss.net.au. We may need to verify your identity before responding. In limited circumstances permitted by law, access may be refused; if so, we will explain the reason where required.
Privacy questions and complaints
If you have a privacy question or complaint, contact us using the details above and describe the issue. We will review it and aim to respond within a reasonable time. If the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with an updated date.